Return Policy

At CocoBella Tea Co., we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it within 30 days of receipt for a full refund or exchange.

To be eligible for a return or exchange, the tea must be in its original condition, unopened, and in its original packaging. Any product that has been opened or used cannot be returned or exchanged.

Customers are responsible for the shipping costs associated with returning the item(s) to us. We recommend that you use a traceable shipping method and keep the tracking number for your records.

Please contact us at hello@cocobellateaco.com to initiate a return or exchange. Once we receive the returned item(s), we will process the refund or exchange within 5-7 business days.

Please note that any returns or exchanges for bulk tea purchases (over 5lbs) will be handled on a case by case basis and may be subject to a restocking fee.

In case of drop-ship products, please contact the manufacturer directly for any return or exchange. We will provide you with the necessary information.

We reserve the right to refuse returns or exchanges of any merchandise that does not meet the above return conditions in CocoBella Tea Co.'s sole discretion.

We are not responsible for any damage caused by poor handling or shipping by the customer or carrier.

By purchasing from our website, you agree to these terms and conditions.